Information We Collect
When you submit a form, we may collect your name, email address, company, country or region, project application, selected product, budget range, order or invoice number, technical notes, site details, and any message you choose to provide.
How We Use Information
- To respond to quotation requests, technical questions, and support tickets.
- To prepare product recommendations, bills of materials, proforma invoices, and shipping estimates.
- To keep a service record for warranty, spare parts, and after-sales support.
- To improve the website, product catalog, and customer communication process.
Form Processing
Website forms are delivered to our email inbox through a form forwarding service. A local browser backup may also be kept for recovery if a submission fails. Do not submit confidential payment card data through the quotation or support forms.
Sharing
We do not sell personal information. We may share necessary order or shipping details with logistics providers, payment processors, technical support partners, or customs documentation providers when needed to complete a transaction.
Retention
We keep inquiry and order information for as long as needed to provide quotations, complete orders, support warranty claims, meet accounting requirements, and resolve disputes.
Your Choices
You may request correction or deletion of your contact information by emailing us. Some order records may be retained when required for accounting, warranty, or legal reasons.